What to do if you or a family member have a fever or respiratory infection

If you or your family member have any cold or flu-like symptoms, no matter how mild they may be, (eg cough, fever, runny nose, sore throat, difficulty breathing or loss of sense of smell or taste) it is vitally important that you inform us at the time of making your booking so that we can make suitable arrangements for when you arrive.

Telehealth

In certain cases, video or telephone consultations will remain possible, though we would encourage face to face attendance, as telehealth consultations may not be suitable for all medical issues, and your health and safety are our priority.

As such, it may sometimes be clinically important for the doctor to request that you are seen face to face at the practice, after a video or telephone consult.

When attending the clinic we respectfully ask that you…

• arrive on time for your appointment, neither too early nor too late, to limit congestion in the waiting room;
• cover any coughs and sneezes, dispose of tissues, and use the hand sanitiser that is available at reception and in all clinic rooms;
• limit the number of attendees to only those who are required;
• stay 1.5 metres away from other people;
• wash your hands with soap and water for 20 seconds after using the restrooms or if your hands are visibly dirty;
• hand sanitise frequently, particularly after touching your face;
• follow appropriate instructions and signs.