COVID-19 Notice for Patients

Important COVID-19 Notice for Patients

The well-being of the Magill Family Practice patient community and its doctors and staff is of utmost importance to us.

During this time of uncertainty on the road back from the COVID-19 crisis, we would like to share with you our approach to keeping our community and patients well, whilst minimising risk, as our borders open and restrictions gradually eased.

We would like to reassure you that Magill Family Practice will continue to deliver its high standards of care. This does mean, however, implementing certain procedures/changes when attending the practice in order to protect you, your family, our patients and our community.

What to do if you/family member have a fever or respiratory infection?

If you or your family member have any cold or flu-like symptoms, no matter how mild they may be, (eg cough, fever, runny nose, sore throat, difficulty breathing or loss of sense of smell or taste) it is vitally important that you inform us at the time of making your booking so that we can make suitable arrangements for when you arrive.

We also respectfully ask that you:

• do not enter the practice building when you arrive;
• inform the outside reception staff of your arrival;
• wear a mask over your mouth and nose if requested;
• return to your car to wait, or you are welcome to wait on chairs in our outdoor area;
• answer honestly some screening questions when the doctor is ready for you;
• consent to be seen and examined in our new specially equipped outdoor consulting “pod”, with the usual privacy and confidentiality expected of any consultation;
• please understand that “pod” doctors will be on a rotating roster for infection control purposes, and you may not always be able to be seen by your usual GP.

What does Magill Family Practice request of all patients?

In line with government and expert medical advice, we request all who have returned from interstate or overseas during the past 14 days, or who have been in contact with a person with confirmed or suspected COVID-19, to self-isolate, do not physically attend the clinic, and remain in quarantine for 14 days or until they obtain medical clearance. Telehealth consultations are available in these circumstances.

As vulnerable people do attend our practice, such as the elderly, those with chronic illness or immune compromised, pregnant women and babies, when attending the clinic we respectfully ask that you:

• arrive on time for your appointment, neither too early nor too late, to limit congestion in the waiting room;
• cover any coughs and sneezes, dispose of tissues, and use the alcohol-based hand sanitiser that is available at reception and in all clinic rooms;
• limit the number of attendees to only those who are required;
• stay 1.5 metres away from other people;
• wash your hands with soap and water for 20 seconds after using the restrooms or if your hands are visibly dirty;
• hand sanitise frequently; particularly after touching your face;
• follow appropriate instructions and signs.

Telehealth option?

In certain cases, video or telephone consultations will remain possible, though we would encourage face to face attendance, as telehealth consultations may not be suitable for all medical issues, and your health and safety are our priority.

As such, it may sometimes be clinically important for the doctor to request that you are seen face to face at the practice, after a video or telephone consult.

What steps is Magill Family Practice taking to minimise risk?

We have special measures in place to protect our community and to minimise risk, including:

  • sheets are not currently being used on examination beds; instead we are disinfecting the vinyl surfaces after each use;
  • all surfaces and door handles are being disinfected frequently using the best anti-bacterial wipes available to us;
  • therapy and medical equipment are being sanitised after each use;
  • toys, books and magazines have been removed from the waiting rooms and clinic rooms;
  • there is signage throughout the offices to remind everyone about the importance of hand sanitising, hand washing and cough etiquette;
  • signage on the front doors advising people to not enter the building if they have any cold/flu like symptoms;
  • staff and doctors have been advised to stay at home if they are unwell in any way, and must abide by strict SA Health guidelines for frontline healthcare workers;
  • “social distancing” by separating chairs in the waiting room and clinic rooms by 1.5m


We would like to thank you for helping to keep our community and workplace safe, and for supporting one another as we navigate this challenging situation together.